Return & Refund Policy | Spider Candy

Return and Refund Policy – Spider Candy 🍬

At Spider Candy, we are committed to providing high-quality products while maintaining the safety and quality of our food items. The following outlines our return and refund policy:

Order Receipt

Once the order has been received from the shipping company, the customer becomes responsible for maintaining the condition of the products. Spider Candy is not responsible for any damage or change in product quality that occurs after delivery due to improper storage or handling.

Nature of Food Products

As our products consist of candy and other food items that are sensitive in nature and cannot be resold once they have left our store, we do not accept returns or exchanges after delivery except in the cases stated below.

Order Errors

If there is an error on our part while preparing the order, please contact us within two hours of receiving the order and provide clear photos of the product. The case will be reviewed, and the appropriate action will be taken.

Orders After Processing or Shipping

Once an order has been confirmed and the preparation or shipping process has begun, the order cannot be canceled or refunded due to the nature of the food products and because they are prepared specifically for the customer.

Damaged or Affected Products

If a product arrives in an unsuitable condition due to an issue during shipping, please contact us within two hours of receiving the order and provide clear photos showing the issue. The case will be reviewed and handled according to the store’s policy.

Failure to Receive the Shipment

If the customer fails to receive the shipment after delivery attempts by the shipping company, Spider Candy is not responsible for reshipping the order or refunding its value. Additional shipping fees may apply if reshipment is requested.

Incorrect Addresses or Addresses Outside the Delivery Area

The customer is responsible for ensuring that all address information is accurate before completing the order.

If an incorrect address is provided or the address is outside the delivery area:

The customer is not entitled to a refund if the order has already been shipped based on the information provided.
The order may be reshipped to another address within the delivery area if the products remain in suitable condition.
The customer is responsible for any additional fees resulting from reshipment.

Packaging and Quality

At Spider Candy, we are committed to packaging products safely and professionally to help ensure they arrive in the best possible condition. We also strive to select and provide high-quality products.

Installment Payment Fees

If any refund is approved by the store, the customer will be responsible for any fees related to installment payment services or any other non-refundable charges.

Customer Service

For any questions or assistance, you can contact us through: